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Expert Patients Programme Community Interest Company

What did we do?

Expert Patients Programme (EPP) provides courses to equip people to self-manage long-term illnesses.  Originally a break-off from the NHS, today Expert Patients provides courses nationally via a team of skilled professionals, who have themselves suffered from long-term illnesses.  Providing the tools and knowledge to self-manage illness is at the heart of EPP. It is a community interest company that provides a genuinely great and socially beneficial service.  The sort of service that we need more of; so we’re happy to help them become the best they can possibly be. We’re very proud to work alongside them.

The courses cover everything from diabetes to MS and help patients to cope with pain, depression, diet and much more. They aim to help those suffering with long-term health issues to take back control of their lives. And their progress is becoming more and more evident. EPP came to us to create a new website that would prove a valuable resource for those with long-term illnesses and encourage them to book courses and learn the skills they need to deal with their condition. They wanted to build somewhere that a community of like-minded individuals could discuss their lives, the highs and the lows and share their experiences and knowledge.

What did we achieve?

Inevitably, a cutting-edge digital presence is of paramount importance to increasing awareness of the great help that this organisation offers. Initially we worked with EPP to redevelop their website, incorporating the full integration of CRM systems. Our relationship blossomed and we carried on working together to deliver more effective e-commerce web functionality and develop the company's online training courses for the future.  As part of the ongoing web support services, our web design and online marketing teams provided access to our easy-to-use email marketing system.

We designed and developed an HTML email template for their ‘Self Management’ division and integrated it into the content management system. We also provided initial SEO services to help expand the website's reach. Its content can now be fully managed by the client and the platform enables future developments, such as forums and e-commerce functionality.

What did the client say?

"Detailed, consistent, knowledgeable and very professional. We have enjoyed significant improvements in all the areas where Pixel8 have become involved and they have been very happy to let us organically grow the relationship based on their ability to deliver time and time again. This had lead us to keep on improving the return we receive from each project while ensuring that is exactly what happens each time we embark on one".

John Reed
IT Manager for Expert Patients Programme

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